H-S Precision has released their statement:
To Our Valued Customers:
H-S Precision has received comments relating to individual testimonials in our 2008 catalog. All of the testimonials focused on the quality, accuracy and customer service provided by H-S Precision.
The management of H-S Precision did not intend to offend anyone or create any type of controversy. We are revising our 2009 catalog and removing all product testimonials.
The Management of H-S Precision
Sorry guys, that isn’t coming close to cutting it, especially after saying nothing for over a week.
I don’t believe in forever cutting off a company that does something wrong, if for no other reason than that you reduce your leverage. If a company has no chance of redeeming themselves, they have no motivation to correct their actions, except maybe to shut you up. For example, I would be willing to buy a rifle from Cooper Arms after their response to what happened.
But this is beyond lame. H-S does not even acknowledge what we are so upset about, or even that they might have done anything wrong. We don’t mind using testimonials. Testimonials are great. Testimonials from people like Lon Horiuchi are the problem. And this response is an insult.
Try again, guys.
[ETA] Hat tip Snowflakes in Hell